My Tech Support Portal (photo) provides continuous access to online resources and tools to perform immediate self-service and to manage their support and service cases. In addition to phone support, the My Tech Support Portal offers 24/7 access to a growing knowledge base on this company’s instrumentation and applications, along with the ability to create and manage support and service cases online. Users benefit from a growing database of knowledge and extensive service expertise from actual support cases. My Tech Support provides immediate access to articles on diagnostics and troubleshooting, and on product and application know-how, such as service operations. Users simply log in, describe the issue, and access the knowledge database for an immediate solution. — Endress+Hauser, Greenwood, Ind.
Service and support expanded with this new portal
| By Mary Page Bailey and Gerald Ondrey